Antivirus Exclusions

Description

The information on this page is designed to assist IT managers and IT professionals decide what anti-virus strategy to follow with consideration to OL Connect and their internal requirements and needs. This page describes the mode of operation and the files and folders used by OL Connect as well as the files, folders and executables that are recommended to be ignored for best possible performance and to avoid issues caused by antivirus file locks.

IT managers and IT professionals then may decide the anti-virus strategy to follow for their internal requirements and needs depending on the statements outlined herein.

Directories and folders

Main installation folder

All Connect applications are installed under an arbitrarily selectable main folder. We will speak of the "Installation Target" in the following. This installation target will hold the executables and required files and folders for the operation of the whole product suite. All these files and folders are static after their installation. It depends on the company virus protection strategy, if such files and folders will be monitored or not. A virus protection on these files and folders should, however, not have a big – if even any – impact on the performance of the Connect suite.

With some exceptions, which are listed below.

Connect Service

The Connect Service is run via the executable file ServerService.exe. This file has been reported as causing issues with some antivirus packages, so we recommend adding this file to the antivirus exclusion list, if possible.

The executable will be installed to the installation target "Connect Server" sub-folder. If the default folder was selected during the installation process the file is likely to be as follows: C:\Program Files\Objectif Lune\OL Connect\Connect Server\ServerService.exe

Working folders

Working folders for Connect are created and used on a per-user-basis under the respective user's profile folder, accessible on Windows with the standardized system variable %USERPROFILE% in the subfolder "Connect". Working folders are:

• %USERPROFILE%\Connect\filestore: This folder will hold non-intermediate files for the operation of Connect. Files in this folder will be used frequently, but not with a high frequency. Supervising this folder with a virus protection system should not have too much of an impact on the speed of the whole Connect suite.
• %USERPROFILE%\Connect\logs: As the name implies, log files are created and updated here. These log files are plain text files. Virus protection may have an impact on the speed of the whole Connect suite.
• %USERPROFILE%\Connect\temp: Storage folder for temporary data, usually intermittent files in multiple folders. Virus protection on this folder and its subfolders may have a serious impact on the performance of Connect.
• %USERPROFILE%\Connect\workspace: Usually containing settings and helper files and folders. Supervising this folder with a virus protection system should not have too much of an impact on the speed of the whole Connect suite.

Database 1

Depending on the components installed, a database instance is created in a folder called "connect.database" under the Windows system temp folder.. This folder is accessible via the standardized system variable %TMP%. Usually, folders holding such temporary files and folders should be excluded from a virus protection, because this influences the overall performance of the whole system at all. However the responsible person for the computer protection has to decide about the monitoring of such temporary folders following the company guidelines.

Database 2

Another database instance for Connect will be hold and used under the folder, which is intended to hold data, accessible by and for all users. The path to this folder is stored in the standardized system variable %PROGRAMDATA%. The Connect database instance is located in the subfolder "Connect\MySQL".

As this database will be in extremely strong usage, virus protection on this folder and its sub-folders may have a serious impact on the performance of Connect.